• How do I pay?
• How do I create a billing profile?
• How do I enable automatic email invoicing?
• When do I pay?
• What do I pay for?
• How do I view my billing history?
• How do I become a pay user?
• How can I get my money back?

• Credit card using Pay Pal - this type of payment allows you to pay for resources online. Contact the help desk if you experience any problems.
• Other methods - Are available and depend on your circumstances, please contact the help desk to negotiate an alternative payment method.
• Trial - If you don't like the services, you won't have to pay anything. If you like them and decide to become a pay user, you will be charged for the services you have used during the trial period. When the trial period expires, your account gets suspended and you receive a notification. See How do I become a pay user? for more.

 How Do I Create A Billing Profile?

Billing profile is the collection of details used to contact you on financial or related matters. You can have several billing profiles and use them in turn, activating the one you would like to be charged.

You can share one billing profile between your accounts, if you have more than one. This means you can pay with one card / receive bills at one address for all your accounts. Settings are configured individually for each billing profile.

If you sign up as a trial user, no billing profile is created. The system, however, keeps track of all your purchases and includes them into your bills available in the Online Invoice.

To edit a billing profile, click Billing Info on the control panel home page. You would be taken to a page similar to this:

How Do I Enable Automatic Email Invoicing?

To receive invoices by email, do the following:

 When Do I Pay?

Upon the account activation, your new billing period opens. It defines WHEN the system charges the fees. For fee types see Online Price.
A new billing period opens:

• when your account is activated after signup
• when your suspended account gets resumed
• when you switch to another plan
• when you change your billing period

A billing period closes:

• when you quit hosting
• when your account gets suspended
• when you switch to another plan
• when you change your billing period

What Do I Pay For?

To see your plan's prices, click Online Price on the control panel home page. The following table will appear

• Free: the minimum number of units you initially get for free.
• In Use: the number of units you are currently using.
• Max: the maximum number of units you can have.
• Setup: single-time amount payable at the moment when a unit of this specific resource is purchased beyond free units.
• Recurrent: the amount payable at the beginning of each payment period for this type of resource. If a resource is purchased in the middle of the payment interval, the recurrent fee is calculated for the period from this moment to the end of the payment interval. Recurrent fee is refundable adjusted for refund percentage (see below).
• Usage (i.e. extra): payment for every unit of this resource used over the set quota. It is charged:
  - at the end of each billing period;
  - when you change to a different plan;
  - when you delete this resource, in which case it is calculated for the period from the beginning of the payment interval to the moment of resource deletion or plan change.
  Usage fee is nonrefundable.
• Refund Percentage: Are all set to 100%, meaning that you will get a refund for all cancelled and unused resoruces.
  
  Refund is calculated according to the following formula:
  money to be refunded = (recurrent fee x time left to the closure of the billing period)/ duration of the billing period.
  
  IMPORTANT: Refunds are not placed on credit card accounts. Instead, money is either put on your hosting account balance.

Empty Fees fields mean that nothing is charged for this resource. If all fields for a specific resource are empty, this resource is completely free.

 How do I view my billing history?

To see your charges by billing profiles for one account, click Online Invoice on the control panel home page. An invoice consists of consequent bills:

• Balance shows how much money you have on your balance. A negative balance shows how much you owe for the services used. This is usually appropriate for users who pay by check and for credit card users whose credit cards failed to be charge
• Credit restricts your ability to buy new resources in case your credit card fails to be charged or you have run out of your 'check' money.
• Description: the name of your current account.
• Amount: the amount accrued for the billing period. This amount consists of accruals for all resources, including the setup, recurrent and usage fee. However, it does not include or depend on factual charges, nor is it related to debits and credits to the account. For example, if you were accrued $10 setup fee, the Amount will show $10.00, even if your credit card has been immediately credited by this amount.
• From: the beginning of the payment period.
• To: the end of the payment period. In the example illustrated above, Opened means that the billing period has not finished.

To view details of any bill in the invoice, click its Description in the first column. The picture below illustrates details of the initial setup bill:

Total shows the amount due for factual services offered. It does not include most of the items highlighted by yellow, such as items that were immediately charged off the credit card, credits or debits to the account balance by the administrator, etc.

*To get a printable version of your bill, click the Printer icon in the bill header which will open it in a separate window suitable for immediate printout.

 How do I become a pay user?

If you are a trial user, you will get this window at the end of the trial period:

This means you need to become a pay user. For this, all you need to do is create a billing profile using the Billing Profile utility.

• If the credit card is valid, the outstanding amount is charged, and you will become a pay user.

In either case, if the account was suspended, it resumes.

How Can I Get My Money Back?

When using H-Sphere, you can claim all your recurrent and usage payments back if you decide to quit hosting during the Money Back period. Mind that the setup fees for any resources will not be returned.

To claim the money back, click Money Back on the control panel home page. The following page will appear:

After you click the first link, your account will be suspended:

The amount due will be sent by check to the address you specified in the Billing Info.